OnePlus Offers Refund to Some Users | OnePlus 12R News — Times of India

In the preceding month, OnePlus unveiled its latest smartphone, the OnePlus 12R. At the launch event, OnePlus disclosed that the 256GB model would feature UFS 4.0 storage. Nonetheless, numerous users raised concerns regarding the reduced read and write speeds of this particular variant. Addressing these concerns, OnePlus acknowledged its error and clarified that all iterations of the OnePlus 12R are, in fact, equipped with UFS 3.1 storage.

“During the launch of the OnePlus 12R, we announced Trinity Engine, a new set of software algorithms that help keep your phone’s memory and storage running fast and smooth for years to come. Due to an error, we stated that the storage enhanced by Trinity Engine would be UFS 4.0 in some variants. I can now confirm that the storage in all variants of the OnePlus 12R is still enhanced by Trinity Engine but is actually UFS 3.1,” — OnePlus said in a statement.

Taking the matter forward, OnePlus president and COO Kinder Liu has now announced further action plan, which includes a refund to people who purchased the 256GB storage version. However, this can only be done until March 16.

Read OnePlus president Kinder Liu’s message;

Hello everyone,
Thank you for your patience. I would like to share that our customer service teams are now fully briefed on the situation and have been helping those of you with concerns over the last few days.

If you’ve received a OnePlus 12R 256GB variant and want to discuss the situation with the file system type on your phone, please contact Customer Service through your usual channel. They will be able to discuss next steps with you, up to and including a refund until 16th March 2024.

We’re still confident that OnePlus 12R lives up to the high expectations you have of our devices, and that you will love it when you try it. But I also hope that our quick action shows that we value our relationship with you, our Community, and has helped restore your trust in us.
Never Settle
Kinder

Difference between UFS 3.1 and UFS 4.0 storage

The UFS 4.0 storage offers faster read and write speeds for an efficient performance. The UFS 3.1 is slightly slower and can be found in various affordable premium and mid-range smartphones, including the OnePlus 11 Series. OnePlus said that even if the phone has UFS 3.1 storage, the OnePlus 12R “will still perform really well when reading and writing to memory.”

Originally published at https://timesofindia.indiatimes.com on February 19, 2024.